Communication crisis and its solution through crises management

Authors

  • Nicoleta DĂNESCU Assistant lecturer University Spiru Haret, Braşov

Keywords:

crisis situation, anti-crisis action, interpersonal relations, communication barriers, image crisis, communication channels, feedback

Abstract

Crises are never convenient as they are destructive. Any institution or organization may face a crisis situation, able to endanger its normal activity and reputation. Some crises are predictable and can be prevented, others cannot be grasped and thus prevented. Experience proved that, despite all technical, economical, financial or educational cautions taken to stop or control a crisis, it can get out of control and develop. In these circumstances, the crisis can bring serious prejudices to the organization if not properly managed from all points of view. Communication during crisis is extremely important, aiming at generating changes and taking action against the crisis. Above all, crises management consists in interpersonal relations. Management activity in crises situations develops a constant and complex communication process with the aid of which, the manager, the crisis cell, the entire staff interact in order to find the optimal strategies to survive the crisis situation.  

References

Achelis, T., Supravieţuirea corporatistă şi cele 3 instrumente esenţiale: managementul crizei, issues management şi învăţarea continuă, www.pr-romania.ro.

Bouzon, A., Comunicarea în situaţie de criză, Editura Tritonic, Bucureşti, 2006,

p. 90.

Craia, S., Teoria comunicării, Editura Fundaţiei România de Mâine, Bucureşti, 2000.

Coman, C., Comunicarea de criză. Tehnici şi strategii, Editura Polirom, Iaşi, 2009,

p. 13.

Datin, A., La perte de repères. Les enjoux de la communication en temps de crise, In: Armées d' aujourd' hui, Paris, nr. 216/1997, p. 33.

Libaert, T., Comunicarea de criză, Editura C.H. Beck, Bucureşti, 2008.

Miculescu, S. M., Constantinescu, M., Relaţii publice şi comunicare internaţională, Editura Fundaţiei România de Mâine, Bucureşti, 2006, p. 265.

Petrescu, I., Managementul crizelor, Editura Expert, Bucureşti, 2006, p. 579

Prutianu, Ş., Manual de comunicare şi negociere în afaceri, Editura Polirom,

Iaşi, 2000.

Rogalski Grigoriu, Crizele anului 2007, martie, 2008, www.r-g.ro.

Zamfir, C., Vlăsceanu, L., Dicţionar de sociologie, Editura Babel, Bucureşti, 1993.

www.conspir.info/2011/01/crizele-romaniei-fata-in-fata-cu.html.

www.slideshare.net/raluca/evaluare-solutii-potentiale-criza-ernst-young.

www.scritube.com/medicina/alimentatie-nutritie/Criza-Danone-aplicatie-a-model161222108.php.

www.scribd.com/doc/41565025/Analiza-Unei-Situatii-de-Criza.

www.perfectionare.comunicare.ro.

Published

2011-06-29

How to Cite

DĂNESCU, N. (2011). Communication crisis and its solution through crises management. Annals of Spiru Haret University. Economic Series, 11(2), 173–180. Retrieved from https://anale.spiruharet.ro/economics/article/view/11218

Issue

Section

ACADEMIA PAPERS